Terms and Conditions
QUOTATIONS
A QUOTATION IS PROVIDED FOR PRICING PURPOSES ONLY, AND THUS ITEMS ARE NOT RESERVED.
ONLY CONFIRMED AND PAID IN FULL QUOTATATION ITEMS WILL BE RESERVED.
QUOTATIONS AREPREPARED FOR LARGER PROJECTS ONLY, WITH A MINIMUM QUANTITY OF 20 UNITS.
CANCELLATIONS
ANYORDERS BEING CANCELLED THAT HAVE ALREADY BEEN PROCESSED, WILL RESULTINA 25% RESTOCKING FEE.
ORDERING
PLEASE SEND ORDERS TO ORDERS@ELITELIVING.CA
ALL ORDERS WILL BE ACKNOWLEDGED WITH ANORDER CONFIRMATION. IT IS THE RESPONSIBILITYOF THE CUSTOMER TO NOTIFY ELITE LIVING OF ANY CHANGES IMMEDIATELY UPON RECEIPT OF CONFIRMATION.
ELITE LIVING IS NOT RESPONSIBLE FOR ANY DUPLICATE ORDERS THAT HAVE BEEN SUBMITTED MULTIPLE TIMES BY THE CUSTOMER. DUPLICATES SUBMITTED BY THE CUSTOMER WILL BE INVOICED AND CHARGED WITH NO EXCEPTION.
IT IS THE RESPONSIBILITY OF THE CLIENT TO ENSURE ALL DETAILS ARE ACCURATE.
ORDERS WITH NO PROVISION OF SPECIFIC DUE DATES, WILL BE PROCESSED AND PREPARED FOR SHIPPING WITHIN 24-72 HOURS.
PRICING ON ELITE LIVING PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
ITEMS NOT PICKED UP FROM OUR FACILITY WITHIN 30 DAYS OF INVOICE DATE WILL RESULT IN A 10% STOCKING FEE CHARGED TO YOUR ACCOUNT.
ELITE LIVING RESERVESTHE RIGHT TO CANCEL ANY ORDER NOT PICKED UP WITHIN 6 DAYS OF PROCESSING.
PAYMENTS
ALL ORDERS MUST BE PAID IN FULL PRIOR TO SHIPPING
PAYMENTS FOR ALL ORDERS ARE ACCEPTED IN THE FORM OF E-TRANSFER, CHEQUE,DEBIT AND VISA / MASTERCARD.
A 3% SURCHARGE IS APPLIED TO ALL CREDIT CARD PAYMENTS.
CHEQUES ARE HELD FOR A 5BUSINESSDAY PAYMENT CLEARINGPERIOD BEFORE ORDER IS SHIPPED.
ELITE LIVING RESERVES THE RIGHT TO HOLD ANY SHIPMENT FOR TERM CLIENTS WITH PAST DUE BALANCE BEYOND THE DUE DATE.
PICKUPS
INVOICING AND ORDERPROCESSING IS DONE ONLY AT THE TIME OF PICK UP.
TO PICK UP YOUR ORDER FROM OUR WAREHOUSE, YOU MUST PROVIDE 48 HOURS NOTICE, AND ORDER MUST BE PAID IN FULL.
DOMESTIC AND INTERNATIONAL SHIPPING
FOR SAFE TRANSPORT, ORDERS MUST BE PALLETED UNLESS OTHERWISE STIPULATED BY THE CUSTOMER.
ELITE LIVING IS NOT RESPONISBLE FORITEMS DAMAGED IN TRANSIT THATHAVE NOT BEEN PALLETED.
ALL SHIPMENTS MUST BE INSPECTED BY A CARRIER PRIOR TO DEPARTING OUR FACILITY. ELITE LIVING IS NOT RESPONSIBLE FOR ANY DAMAGES CAUSED IN TRANSIT. IN SAID CASE, A CLAIM IS TO BE SUBMITTED TO THE CARRIER.
DROP SHIPPING
WE’RE OFTEN ASKED IF WE CAN DROP SHIP DIRECTLY TO YOUR CUSTOMER. OUR ANSWER IS YES. ALL YOU HAVE TO DO IS PROVIDE US WITH THE ACCURATE AND COMPLETE SHIPPING ADDRESS INCLUDING RECIPIENT NAME, ADDRESS, CITY, POSTAL CODE AND PHONE NUMBER. WE’RE EVEN HAPPY TO ARRANGE THE COURIER SO YOU DON’T HAVE TO.
WARRANTY AND RETURNS
ELITE LIVING ITEMS ARE WARRANTED FOR ONE YEAR FROM DATE OF PURCHASE. ITEMS MUST BE FREE FROM DEFECT POST PURCHASE FOR WARRANTY TO BE VALID.
ONLY DEFECTS AND DAMAGES CAUSED AT THE MANUFACTURING LEVEL, WILL BE WARRANTED FOR CLAIMS.
ALL CLAIMS MUST BE SUBMITTED TO ELITE LIVING WITHIN 14DAYS OF INVOICEDATE.
ELITE LIVING RESERVES THE RIGHT TO REFUSE ANY CLAIM THATAPPEARS TO BE A RESULT OF CLIENT MISHANDLING OR INCORRECT ASSEMBLY.
ITEMS BEING RETURNED FOR REASONS OTHER THAN MANUFACTURER DAMAGE OR DEFECT, WILL RESULT IN A 25% RESTOCKING FEE.
CLAIM TERMS
ALL CLAIMS MUST BE FILED WITHIN 14 DAYS OF INVOICE DATE.
CLAIMS FOR ITEMS NOT IN ORIGINAL PACKAGING WILL BE DENIED.
NO RETURN ACCEPTED FOR ASSEMBLED ITEMS.
ITEMS FOR REPAIR OR REPLACEMENT IS AT OUR DESCRETION.
NO WARRANTY COVERAGE IS PROVIDED FOR IMPACT DAMAGE, DAMAGE DURING TRANSPORT, NORMAL WEAR AND TEAR, CUTS, INDENTATIONS, SCRATCHES AND SURFACE DAMAGE CAUSED BY FAILURE TO UNPACK, ASSEMBLE, PROTECT AND MAINTAIN FURNITURE PROPERLY.
WARRANTY IS VOID IF NON CONTRACT VIABLE PRODUCT IS PLACED IN A COMMERCIAL OR NON RESIDENTIAL SETTING.
NO WARRANTY COVERAGE IS PROVIDED FOR FURNITURE THAT HAS BEEN PLACED OUTDOORS OR EXPOSED TO THE ELEMENTS.
NO WARRANTY COVERAGE IS PROVIDED IF
PRODUCT HAS BEEN MODIFIED AFTER ITS PURCHASE.
DAMAGE CAUSED BY PET USAGE AND SCRATCHING.
FOR ITEMS USED IN MANNERS OTHER THAN INTENDED PURPOSE.
FOR DAMAGE CAUSED BY PEN OR OTHER INK STAINS, CLOTHING STAINS OR MARKINGS, CIGARETTE BURNS, STAINS CAUSED FOOD OR BEVERAGE.
FOR USE OF CHEMICAL TREATMENTS, INADEQUATE MAINTENANCE, NEGLECT OR OTHER ACCIDENT-REASON UNINTENDED STRAIN.
ELITE LIVING PRODUCTS ARE WARRANTED FOR A PERIOD OF ONE YEAR FROM DATE OFPURCHASE FROM THE RETAILER.
ANY CREDITS APPLIED TO AN ACCOUNT AS A RESULT OF RETURNS, MUST BE USED TOWARD FURTURE PURCHASES WITHIN SIX MONTHS OF ISSUE. ANY UNUSED CREDITS AFTER THIS WILL EXPIRE AND NO LONGER BE AVAILABLE FOR USE.